We have been receiving many calls about benefit letters that have gone out to HEAP recipients from New York State.

The letters say that you have a $900 benefit that has been sent to us, this letter just means that Smith & Sons has been paid for the benefit that was guaranteed to us during the winter months. You likely have already used this credit and can disregard this letter or contact your caseworker for clarification.

If you are unsure of the credit amount on your account, you can access your account balance through the online portal or call the office during business hours.

Quick Links

Apply for HEAP or contact your local county office:

Income guidelines for the Temporary Assistance program:

For homes with children, use the 200% guideline. For homes without children, use the 125% guideline. If your income qualifies, reach out to your local DSS office and ask about TA/PA assistance.

We strongly recommend pre-paying in the warmer months to help offset costs in the winter.

You can pay any amount, at any time, by creating an online portal account or by mailing a check with "prepayment" in the memo. (Suggested amount: $100/month for HEAP recipients)

Financial Assistance / HEAP

Smith and Sons Fuels is NOT allowed to file HEAP paperwork on your behalf. You must apply for this each year. We can verify account information with your caseworker, but you must apply on your own. Any HEAP specific questions should be answered by your caseworker.

Catholic Charities is a federally funded program that may help eligible households with 100-150 gallons once a year.

A denial letter from HEAP may be required to receive this.

You’ve applied for HEAP - What’s next?? …

Set up New Account Here
Existing Customers Request Account Number Here
Find my account number on a Past Meter Ticket
Existing customers update Contact Information here
See if credit is on my account

Credits typically appear within 24 hours if received during business hours

If your credit is available to use your balance will appear in parenthesis

(Click here to see an example)

  • Do you accept NYS HEAP?

  • I've signed up for HEAP when will my oil be delivered?

  • I've used my regular and emergency benefis but I got something in the mail stating another HEAP benefit has been sent to Smith & Sons, what does this mean?

  • I am a HEAP recipient and my heating system needs to be serviced, who do I call?

  • My HEAP benefit is not in yet or all of my eligible HEAP benefits have been delivered. I have no money for fuel, what can I do?