Please read carefully. By purchasing fuel from Smith & Sons Fuels Inc., the customer agrees to be legally bound by the following terms and conditions.

General Agreement

The customer agrees to indemnify and hold harmless Smith & Sons Fuels Inc. and its affiliates from any claims or demands arising out of the use or misuse of our services.

Payment Policy

• Payment is due on or before the time of delivery.

• Accepted forms of payment: cash, check, ACH, Visa, MasterCard, and Discover.

• Smith & Sons Fuels has no control over market pricing and cannot guarantee or predict future prices.

• We do not offer price lock-in rates or pre-buy programs.

Cancellations & Order Changes

• Cancellations must be made at least 72 hours in advance. Same-day cancellations will still be billed in full.

• Changes to your order (fuel amount, payment method, etc.) must be made at least 48 hours in advance.

• While we do our best to accommodate changes, the customer remains responsible for the original order amount.

• Refunds and fuel pump-outs are not offered.

Debt Collection

• If payment is not received at delivery, an invoice will be mailed.

• If no payment is received within 10 days, the account will be forwarded to a third-party collection agency.

• The customer is responsible for all related late fees, legal fees, and administrative costs associated with the collection of the debt.

Discounts

• Veterans: 5¢/gallon discount with proof submitted to smithandsonsfuel@gmail.com

• Seniors: 5¢/gallon discount with proof submitted to smithandsonsfuel@gmail.com

• Cash Payments: 5¢/gallon discount available when requested at the time of ordering.

Customer-Owned Equipment

• Smith & Sons Fuels is not responsible for the condition or maintenance of tanks, whistles, gauges, or fill pipes.

• Equipment must be in safe working order before a delivery can be scheduled.

• No delivery will be made to tanks with a non-functioning whistle.

• We do not provide tank certification, repair, or inspection services.

Liability Disclaimer

• Smith & Sons Fuels is not liable for damage, failure, or leakage involving customer-owned tanks or lines.

• Customers are advised to ensure their homeowner’s insurance includes coverage for oil-related incidents.

• For additional protection, visit proguardplans.com.

• We recommend:

  • Installing containment barriers under outdoor tanks

  • Using containment trays under indoor tanks

  • Considering modern tanks such as Roth-style tanks, which may come with up to a 30-year warranty

Customer Conduct

• All customers must treat Smith & Sons employees with respect and professionalism.

• Foul language, accusations, and inappropriate behavior will not be tolerated.

Minimum Delivery

• Minimum fuel delivery is 100 gallons.

• Orders below this minimum are subject to a $20 small load fee to cover delivery costs.

Invoices

• Invoices are typically left on or near the door closest to the fill location, unless otherwise requested.

• Customers may request invoices via email at no charge. Mailed invoices may incur a small processing fee.

Driveway Maintenance

• Customers must maintain driveways and tank access areas in a condition safe for delivery.

• Driveways must be sanded, plowed, and navigable for large 2-wheel drive fuel trucks.

• Access paths must be shoveled and free of debris. Heavy, full fuel hoses can damage or displace loose items.

• Customers are responsible for:

  • Tow bills if the truck gets stuck

  • Driver injuries caused by unsafe conditions

  • Spill damages due to inaccessible or unsafe tanks

  • A cancellation fee if a driver arrives and is unable to complete the delivery due to unsafe access

Tank Removal

• Smith & Sons Fuels does not provide tank removal, pump-outs, or repair services.

Emergency Deliveries

• Emergency fuel delivery is available to current customers only.

• A $125 emergency fee applies for after-hours requests.

• Deliveries typically occur within 1–6 hours, depending on driver availability and weather, and volume of calls coming in that day.

• Please ensure a light source is available near the tank to help ensure safe delivery.

Vacation Closures

• The business may close for 1–2 weeks during the summer.

• Vacation closures will be posted in advance on our Facebook page.

• Customers are expected to order in advance to avoid running out during those periods.

Ordering Guidelines

• Customers must order fuel at least one week in advance during winter months.

• Storms, holidays, or illness may impact delivery schedules.

• Customers are responsible for ordering ahead and will be charged for expedited or emergency delivery requests.

Automatic Delivery

• Smith & Sons Fuels offers automatic delivery to qualified customers.

• Visit our Automatic Delivery page to apply and learn more about eligibility.

Fuel Additives

• Fuel Ox and other additives are available upon request for a small fee.

• Additives can help prevent gelling in outdoor tanks and improve performance in extreme cold.

HEAP & Assistance Programs

• Smith & Sons proudly accepts HEAP, and other fuel assistance payments.

• We require written confirmation from the program before delivery can be scheduled.

• Questions about eligibility or benefit amounts should be directed to your local DSS or Office for the Aging.

Privacy Policy

• Smith & Sons Fuels does not sell or share customer information.

• Personal details are used solely for account servicing, delivery scheduling, and direct communication.